Terms of Use and Sale

1. Ownership

This site is owned and operated by Sellboost Solutions S.L., with the address at Calle Triana 120, 6th floor, left, Las Palmas de Gran Canaria, 35002, Spain.

NIF: B76348689
Email:

legal@glotio.com

Sellboost Solutions SL (hereinafter Glotio) is registered in the Public Registry of Commerce of Las Palmas de Gran Canaria, Volume 2219, page 169, in 1st registration and with paper sheet GC-55699.

 

2. Acceptance

This online service allows, through its API or Application Programming Interface, automated translations of e-commerce or websites (hereinafter, the Service). Glotio is subject to the following terms and conditions: these Terms of Sale and Use, our Privacy Policy and our Cookie Policy.

When you use the Service, you accept our terms and conditions and with this, you agree not to use it for illegal purposes.

On the other hand, we inform you that for legal reasons we archive the electronic documents in which purchases are formalized. You can access these documents at any time by requesting them at:

legal@glotio.com

 

3. Description of the Service

3.1. Description

Glotio is a software module that can be installed in any compatible e-commerce, for example, a Prestashop, WordPress, Shopify or Magento, to enable the automated translation of the different texts that the online store includes under different contracting or subscription plans.

Glotio allows the contracting of the Service and the installation of the module and its corresponding API or Application Programming Interface (hereinafter API) in the user’s online store.

If the user wishes to do so later, they may contract other services provided by Sellboost Solutions S.L. In any case, those services would be contracted and paid for independently.

The language in which the contract between Glotio and the buyer will be perfected will be Spanish, English, French, Italian or Polish.

 

3.2. Provision
The process of contracting the Service will be as follows:

The user must download the software module and carry out the corresponding installation thereof.

Once the installation is complete, the user must choose the plan that best suits their needs and create their account indicating the name, address, email, tax identification number, and credit or debit card information. The acceptance of the Terms of Use and Sale will also be presented at this stage.

Once acquired, and regardless of the chosen plan, the user will be entitled to a promotion consisting of a free translation into a first language of up to 10 million characters. In addition, for 30 days the user will have access to a free trial with advanced translation editing tools (Dictionary, Find and Replace, and Excluded Words).

Every new language added for a full translation and connected to Glotio will have the price indicated on the web at the time that said translation is added.

The languages added to be updated will be paid separately according to the prices indicated on the web.

The different subscription plans, except the “Free” one, will have a monthly bag of characters to update the translations, which will vary according to the plan. Once said bag is consumed, the additional characters will be paid at the price indicated on the website for each plan.

The contract formalization document can always be requested at:

legal@glotio.com

Once the contract is made, it will be confirmed by sending an email, within a maximum period of 24 hours, to the address indicated. In it, you will find the product or service contracted, its amount, applicable taxes, the payment method and the applicable terms and conditions.

 

3.3. Use

When users use the service, they agree to use it by current legislation and the terms and conditions of the platform.

 

3.4. Confidentiality

Contracting the Service implies that it will have access to data and texts from the e-commerce, such as the catalogue or the technical configuration, among others. Glotio only analyzes these texts and data to translate them into the desired language/s, as well as to improve the service and develop new features.

The information analyzed by Glotio to carry out the automated translation will in no case affect the personal data of customers or users of the e-commerce.

 

4. External links

The Service may send you to other websites through links.

However, Glotio does not control those sites or their content, which are subject to their terms and conditions. Therefore, Glotio is not responsible for the quality, veracity or accuracy of these sites.

 

5. Age

Regarding the use of the Service, you declare that you are of legal age and that you have the necessary legal capacity to be bound by this agreement, and use it by its terms and conditions, which you fully understand and acknowledge.

If you contact the Service on behalf of a company, you acknowledge that you have authorization and adequate representation on behalf of the organization to do so.

You declare that all the information provided by you to access the Service, before and during its use, is true, complete and accurate.

 

6. Intellectual and industrial property

The content and information of the Service (among other data, text, sound, video, image or computer code), as well as the infrastructure used to provide such content and information, is owned by Glotio or has the corresponding authorizations for its use.

In addition, the modification, reproduction, duplication, copy, distribution, sale, resale and other forms of exploitation for commercial or equivalent purposes of the Service are prohibited.

The user of the Service grants Glotio a worldwide, non-exclusive, transferable and sublicensable license, until the end of the provision of the Service, on the texts and data that are part of the e-commerce, to analyze them for the translation, to improve future translations and the offer of services related to the increase in online sales.

The new text generated by Glotio from the translation of the content of the e-commerce will be owned by the user. In any case, the user grants Glotio a license for free, non-exclusive, indefinite, transferable and sublicensable use on the newly generated text, for its reproduction, communication, distribution and transformation for its reuse or improvement of the Service.

Therefore, the content remains your property but by submitting it you grant Glotio a worldwide, non-exclusive, free, until the content is withdrawn, transferable and sublicensable license on that Content.

Therefore, the content remains yours but Glotio can use, reproduce, modify, adapt, translate, distribute and publish the content, create derivative works from it, show and display it throughout the world, by any known means or to be known according to the state of the art, and for any legitimate purpose, including marketing actions and development of new services, without diminishing and with full protection of the rights of the parties.

In any case, the use of the information for the previously indicated purposes is not considered personal data (non-personal information), therefore the regulations on the protection of personal data do not apply, since we are talking about:

  • Data that was not originally related to an identified or identifiable natural person, such as aggregated sales data by country, province/state, postal code, or catalogue data such as products, prices, stock, taxes, currencies or languages, among others.
  • Data that initially was personal data but has been anonymised, like aggregate data.
  • Data is collected about any activity of a legal person to provide a data exchange service, such as those related to the date, time and geolocation, the duration of the activity or the connections that the user of the service establishes with other legal persons (metadata).

 

Notwithstanding the foregoing, the parties may agree to work on the development of new products and/or services according to their corresponding interests and benefits.

For any other use of the content of the Service, you need our prior written consent.

 

7. User Content

7.1. Content

You can contribute to the Service by sending us messages to our email address or through the contact form (hereinafter “Content”).

We may use your Content in different ways, such as: displaying it on the website, reformatting it, translating it into other languages, editing it for clarity, correcting errors, and promoting or distributing it.

Therefore, by sending us Content you grant Glotio a worldwide, non-exclusive, free license until the content is withdrawn, transferable and sublicensable on that Content.

That means that the content is still yours but Glotio, thanks to this user license, can: a) use, reproduce, modify, adapt, translate, distribute and publish the Content, create derivative works from it, display it and show it around the world, by any known means and for any legitimate purpose; and b) use the name you submit in connection with that Content.

However, Glotio reserves the right to not publish those contents or information that are false or contrary to the rights of third parties.

 

7.2. Prohibited activities

In addition to what is indicated, you agree not to perform any of the following acts when using the Service:

a) Access, monitor or copy content or information from this website through the use of robots, crawlers, data scrapers or any other automated means that allow the website or its content to be accessed, crawled, indexed, retrieved or otherwise used for any purpose without the explicit written permission of Glotio;b) Embed, mirror or otherwise incorporate any part of this website into another without our prior written permission;

c) Attempt to modify, translate, adapt, edit, decompile, disassemble or reverse engineer any software used by Glotio in connection with the Website, including its API;

d) Use the website to infringe third-party rights, which includes breach of trust and infringement of copyright, trademarks, patents, trade secrets, moral rights, privacy rights or any other intellectual or proprietary rights ;

e) Attempt to obtain unauthorized access to the website, computer systems or networks connected to the website through hacking, password extraction or any other means. As well as the transmission of computer viruses, worms, defects, Trojans or other elements of a destructive nature;

f) Use any device, software or routine that interferes with the correct operation and security measures of the website.

 

8. Price and taxes

The prices of the Service are indicated in euros (€) and dollars ($), applying the price of the General Indirect Canary Islands Tax (IGIC) or the Value Added Tax (VAT) in force at the time of purchase, as appropriate in each case.

In any case, the operation could be exempt or not subject to IGIC or VAT depending on your country or region of residence or the condition in which you act. For this reason, in some cases, the final price of the order may be altered concerning the one shown.

 

9. Payment, means, subscription plans and translation updates

9.1. Payment methods

To acquire the Service, and regardless of the specific promotions that Glotio may carry out according to the corresponding particular conditions, the user accepts that it is essential to pay the price in its entirety, in advance and a single payment, always according to the number of languages ​​selected to translate initially.

 

The payment for the Service can be done:

  • By credit or debit card from VISA or MasterCard, and through the gateway from Stripe, charging the amount at the time of purchase.

In this sense, Glotio informs the holders of credit and debit cards that it is responsible for the transactions in the online store. They are carried out on a secure page, using TLS technology to guarantee the security of data transmission.

Payment for contracting the Service will normally be in euros, but it may be in other currencies, which will generate small changes in the final amount due to currency exchange.

 

9.2. Subscription plans

The Service can be contracted under 4 subscription plans, according to the prices displayed on the web and with the following characteristics:

 

Free Plan Features:

  • A plan without a monthly fee.
  • Connect and translate any additional language from €30 ($30).
  • Discounts are applicable for contracting more than one language according to the terms and conditions.
  • Without automatic updates.
  • Two manual updates per month, priced at €0.0003 ($0.0003) per character.
  • You have a 30-day free trial to test the advanced tools.
  • Customer service by written request, with a response within 48 hours (working days).

 

Basic Plan Features:

  • Subscription with a cost of €30($30)/month or €300 ($300)/year.
  • Connect and translate any additional language other than the first language from €30 ($30).
  • Discounts are applicable for contracting more than one language according to the corresponding terms and conditions.
  • Four automatic updates per month and four manual updates per month, with a balance of 500,000 characters per month or 6 million per year and a price of €0.00010 ($0.00010) per additional character.
  • Unlimited availability of advanced tools.
  • Customer service by written request, with a response within 24 hours (working days).

 

Business Plan
Features:

  • Advanced subscription for €45 ($45)/month or €450 ($450)/year.
  • Connect and translate any additional language other than the first from €30 ($30).
  • Discounts are applicable for contracting more than one language according to the corresponding terms and conditions.
  • One automatic update per day and one manual update per day, with a balance of 1 million characters per month or 12 million per year and a price of €0.00008 ($0.00008) per additional character.
  • Unlimited availability of advanced tools.
  • Customer service by written request, with a response in 6 hours (working days).

 

Corporate Plan
Features:

  • Personalized plan according to the client and the size of their online store.
  • Daily automatic updates and unlimited manual updates.
  • Unlimited availability of advanced tools.
  • Preferential telephone customer service.

 

9.3. Translation updates

Depending on the contracted plan, you will have the possibility of making manual and/or automatic translation updates with the characteristics, balance of characters and limits that correspond to your plan.

In the case of manual translations, the Service will identify the texts requiring an update and the user must indicate when to translate. The number of characters to translate will be deducted from the character balance assigned to your plan or if your plan does not have a character balance or you have exhausted it, you will be asked to pay the corresponding amount.

In the case of automatic updates, when the Service has made the first translation, whether in one or several languages, Glotio, according to the frequency assigned to your plan and within the time slot selected by the client, will check if your website has new texts to translate and will proceed to update them.
If during the month you are close to exceeding your balance of characters, Glotio will alert you about it so that you can modify it. If you reach the balance of characters assigned to your plan without acquiring a higher plan, Glotio will not translate any text until your character balance is renewed the next month, and you upgrade to a higher plan with more characters available.

 

10. Validity of the offers

The Service offered by Glotio, and its prices will be available for purchase while they are in the catalogue displayed on this website.

In any case, Glotio reserves the right to make any changes to the Service that it deems appropriate, being able to update the Service according to the market.

Likewise, Glotio reserves the right to change prices without prior notice.

We inform you that despite the updates that are made to the prices of the Service, they may contain errors. We will promptly correct all errors that appear, but these errors will not bind the Service.

 

11. Exclusion of guarantees and liability

Except in those cases expressly described in these terms and conditions and to the extent permitted by law, Glotio is not responsible for damages of any kind that may be due to the lack of accuracy, completeness or timeliness, including errors and omissions, of the information contained in the Service. Likewise, neither is there any duty or commitment to verify or monitor its contents and information.

Likewise, Glotio does not guarantee the availability and absolute continuity of the operation of the Service. In any case, Glotio will try to warn sufficiently in advance of any interruptions that may occur in the operation of the Service whenever possible.

Glotio excludes, to the fullest extent permitted by law, any liability for damages of any kind that may be due to the lack of availability or continuity of the operation of the Service.

Likewise, Glotio excludes any responsibility for damages of any kind that may be due to the use of the Service and its contents by users, or that may be due to the lack of veracity, validity or authenticity of the information that users provide about their online stores. In particular, Glotio excludes any liability for damages and losses of any kind that may arise from the extraction and analysis of the texts and data from the user’s online store.

Glotio will always ensure that the verification of the existence of new texts to be translated is carried out in a time slot that generates the least possible damage to the user and his online store.

 

12. Withdrawal, cancellations and refunds

Given the type of service provided by Glotio, the right of withdrawal will not be applied according to article 103, section m) of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.

In that sense, the Service must be paid in full, in advance and will not contemplate refunds of any kind, neither partial nor total.

The Service acquired may not be assigned or transferred to other users thereof.

In any case, the user may unsubscribe at any time. In case of doubt, contact us at:

legal@glotio.com

13. Modifications and nullity

We may update the terms and conditions of the Service in the future, as well as the features and functions of the Service itself.

We will inform you about changes in the terms and conditions by placing a notice in a prominent place on our website and/or by email.

If any clause included in these terms and conditions is declared, totally or partially, null or ineffective, it will only affect said provision or the part of it that is null or ineffective. The terms and conditions will remain in everything else, having such provision, or the part of it that is affected, not put.

 

14. Security

As indicated above, the entire contracting procedure, as well as the transmission of your personal data and payment systems, is carried out on a secure page and in an encrypted form through the TSL protocol.

We guarantee the security of the Servibyith the present technological knowledge. However, the future security of the Service cannot be guaranteed. In any case, we are committed to correcting and implementing the appropriate corrective measures to correct a possible security breach as soon as possible.

You agree to notify Glotio, immediately and via email at

legal@glotio.com
, of any situation that could lead to the impersonation of a user’s identity.

 

15. Claims and actions derived from the contract

As far as possible, this Service is governed by Spanish law. To simplify the resolution of claims through civil law and reduce costs, we do not exclude the possibility of submitting to a Fair Arbitration of the Court of Arbitration of the Chambers of Commerce and Industry.

In this sense, and according to the applicable regulations, Glotio informs you of the existence of a European online dispute resolution platform that facilitates the extrajudicial resolution of said disputes for contracts concluded equally online between consumers and Internet service providers. This platform can be accessed through the following web page:
http://ec.europa.eu/odr

If the contracting of the Service is carried out by a company, in case of dispute the parties submit to the courts of Las Palmas de Gran Canaria and Spanish law.

 

16. Credits

The user authorizes Glotio to cite and use his commercial name and logo, in an appropriate manner, as a commercial reference. In particular during events, on commercial documents or the website, in any format.

 

17. Language of the terms and conditions

The terms and conditions of the Service are presented in several languages ​​(Spanish, English, French, Italian and Polish). In case of contradiction between one and the other, the Spanish version will prevail.

 

18. Contact

If you have questions about these terms and conditions, contact us at

legal@glotio.com 
or Calle Triana 120, 6th floor, left, Las Palmas de Gran Canaria, 35002, Spain.

 

Last update: December 15th, 2022.